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Flag Guide articles as "internal" that are visible to custom user segment

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Ashley Boose

Publicado 05 de jun. de 2023

Is it possible to show the lock icon (signifying internal content) next to titles for articles that are visible to custom user segments? I know the default code shows the icon for "Agents and admins", but we have created a segment to include some partners (end-users) and it would be nice to be able to still identify the articles related to this segment as "internal".

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    Jupete Manitas

    Zendesk Customer Care

    Hi Ashley, thanks for writing in! As of the moment, there is no option yet in the admin center meaning not supported natively. 
     
    Hence, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
     

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