Standard Calculated Attribute to combine Ticket Channel


2 Comentários

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Jay,

    There's an easy way on how you can achieve this without creating custom attributes. By creating a custom group attribute, you will be able to combine two ticket channels and put them into a single channel. Here's a screenshot for reference:

    And the result will look like:

    You may also see this article about the step by step process on creating custom group attributes.
    I hope that helps. Thank you!
  • MineralTree | Support

    thanks for the response. I'll take a look at this.


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