Unable to get customer email id in Live chat
RespondidaI have enabled Live chat but the chat ticket captures only visitor id, how to make the chat to auto populate the email id when a customer opens a chat. As of now we manually get the customer email and update in the requester id. But we don't want to do this, can this be done automatically is there any way ? Your help is much appreciated
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Hi balachandar - that's actually the expected behavior that customer will just reflect as visitor in the live chat.
There are 2 options on how you will be able to capture their details:
1. You need to enable pre-chat form.
-Chat>Settings>Widget>Forms
-This option does not require developer help
2. You can configure your widget to authenticate visitors on every page load using a new Javascript API and JWT token.
-Article: https://support.zendesk.com/hc/en-us/articles/4408836328346-Enabling-authenticated- visitors-in-the-Chat-widget
-This option require dev team.
Por favor, entrar para comentar.
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