Customer Context View Language bug
ConcluídaThis seems like a recent bug, but the Customer Context side-panel's language display is currently bugged.
Issue:
Currently, when a user's language is changed FROM english to french(canada) in our case, the Requester view correctly shows the update, but the Customer Context panel remains stuck on English.
To reproduce:
While on a ticket, click on the requester button which appears to the left of the ticket number. Change the requester's language to English. Change the requester's language FROM English to another language. Return to the ticket. Open the Customer Context side-panel. The Customer's language remains as English although the edit requester tab and macros correctly show the updated language.
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Comentário oficial
Hello folks, a fix for this bug has been deployed now. Thanks for reporting it.
Cheers,
James -
Hello David,
I can see that you have already created a ticket for our Zendesk Support.
We will reach out to you in order to investigate this.
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Hey David Fortich, thanks so much for raising this with us - this is indeed a bug. We're working on a fix for it and should be resolved shortly.
I will marked this thread "Completed" when it is done.
James
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If helpful, we've found that the issue seems to be due to the User context data being cached. It seems that changing a user's phone number does update the context tab, whereas changing their language does not cause the user context tab to be updated from the database.
Once the language has been changed, it seems the cache is refreshed within 30+ minutes (or after forcing the page to refresh) and the context tab does show the correct language after that. -
You've nailed this bug David Fortich.
When there is update by an agent in one page, we publish an internal change event, invalidate cache, and refresh the UI with new values for all other pages and agents. But the notification on the language change wasn't / isn't publishing correctly and so it's only being picked up on a manual refresh, or when the cache is refreshed on normal schedule.
Will be hopefully sorted in the next week.
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Just a status update for anyone following. We have a fix in progress.
I will keep this thread up to date with changes as they occur.
James
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