We have noticed that currently all custom Agent statuses that are created are available for everyone regardless of group or role for example. We would like to see a functionality where we can create conditional custom statuses that will be available only for certain people, groups or roles as not all statuses will be practical or relevant for the particular segment.
At the moment, we have groups which specialize only in specific tasks and creating custom statuses will be beneficial and convenient. Essentially, we want to be able to customize the statuses, so that only certain statuses are visible for that particular group.
Looking forward for such a feature!
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