Talk Outbound Is Not Working

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8 Comentários

  • Comentário oficial
    Sean Chuang
    Zendesk Product Manager

    Hello Kyle,

    It appears that your inquiry is related to Zendesk Sell, not Talk. They are not the same service. Please post your question here so they can better assist you. 

    Jahn Bronilla, please tag the customer's ticket to Sell.

    Thanks,
    Sean

  • Kyle Blackman

    Thank you! Thank you! Thank you! Please let me know if you need anything from me to help move toward a solution. I GREATLY appreciate your help on this, Jahn.

    I need to add another paid user as soon as this is resolved as well, just a heads up.

    1
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Hello Kyle Blackman - are you trying to do outbound calls locally or international calls? 

    0
  • Kyle Blackman

    Hi Jahn Bronilla; I am trying to do outbound calls locally.

    0
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Here are some of the most common Talk error messages that might be useful. 

    0
  • Kyle Blackman

    Unfortunately, I've tried all of these and I am still getting a blocked message. See below...

    When I contact support, they do not respond and/or mark my tickets as "Solved". Im just trying to figure this out for my company and follow up Zendesk is asking me to do.

    0
  • Kyle Blackman

    Also to clarify, I have never been able to dial outbound locally from my Sell account and do not believe I even have a phone number established with my account yet - contrary to the following help article.

    0
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Kyle Blackman - thank you for this. I will check with my colleague and probably raise ticket for this internally. 

    0

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