When I contact zendesk support, the agents answer have alwasy many examples of articles that I suppose to read to get the knowledge I need.
The articles are needed but I believe there is a need to have a more balanced knowledge spreading.
The articles should be accompained by videos that explain how to do things by doing it.
At the end, all the theoretical knowledge needs to be in practice so why not make things more attractive and easier to assimilate for the clients?
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