Drag and drop files to comment composer when Side Conversation is opened
Hi!
We've noticed an unexpected behaviour in Agent workspace interface: If the side conversation application is open, but the comment composer is in the focus, then when you drag and drop a file, it is still attached to the side conversation instead of being attached to the comment text.
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Hi Kirill,
Thanks for posting in the Community!
This is an expected behavior. If you open a side conversation, you'll notice that the ticket URL updates with/conversationswhich means that side conversation is open and when you drag and drop an image, it goes to the side conversation. You'll need to close the side conversation first before you can drag and drop an image to the original ticket.
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