put a pause in between the step 'show help ' and 'ask if question is resolved'
I had ask Support if there was a way to insert a 'Pause' or 'Delay' between Steps in a Answer Bot, to allow the customer some time between 'Show help Center articles' and 'Ask if the question is Resolved'.
They do not have a 'Pause' Step, but offered the following work around;
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One common method involves the use of an informative message to act as a 'pause' before proceeding to the next step.
Here's how:
1. After your 'Show Help' step, add a 'Send Message' action.
2. In the message, you can add any content. Perhaps a statement like, "If you need a moment to go through the help content, take your time. When you're ready, please type 'Continue'."
3. Then add a 'Wait for Response' action and configure it to proceed to the 'Ask if question is resolved' step when the user responds with 'Continue' or similar acknowledgement.
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My problem is that I see nothing in the Answer Bot Steps that even comes close to a 'Wait for Response' step/action.
I must be missing something.
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Comentário oficial
Hi Mike,
Thanks for sharing your feedback. Currently, the bot does not support 'Wait for Response'. For the list of steps the bot supports today, you can refer to this article.
I have captured this for future roadmap consideration.
Thanks -
I have the same issue, there is no 'delay action' option to add between message blocks. The customer is not given time to respond to the first message block before the next message blocks fire
Por favor, entrar para comentar.
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