I had ask Support if there was a way to insert a 'Pause' or 'Delay' between Steps in a Answer Bot, to allow the customer some time between 'Show help Center articles' and 'Ask if the question is Resolved'.
They do not have a 'Pause' Step, but offered the following work around;
One common method involves the use of an informative message to act as a 'pause' before proceeding to the next step.
1. After your 'Show Help' step, add a 'Send Message' action.
2. In the message, you can add any content. Perhaps a statement like, "If you need a moment to go through the help content, take your time. When you're ready, please type 'Continue'."
3. Then add a 'Wait for Response' action and configure it to proceed to the 'Ask if question is resolved' step when the user responds with 'Continue' or similar acknowledgement.
My problem is that I see nothing in the Answer Bot Steps that even comes close to a 'Wait for Response' step/action.
I must be missing something.
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