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User_fields not found in user_sidebar

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Tech support

Publicado 28 de ago. de 2023

Hello,

We are developing a user_sidebar app according to this documentation: 

https://developer.zendesk.com/api-reference/apps/apps-support-api/user_sidebar/

However, when we run client.get('userFields') - it does not find any.

What could be the issue?

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      Christopher Kennedy

      Thanks for the info.  I've created a ticket to work through some details with you.  I follow up with you through that ticket.

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      Tech support

      Hello,

      We have tried in many ways but it always return an empty array.

      For example, we have created a button in the app to run the code at any time, to test this.As you can see the user fields are visible in the UI: 


      However, when the Test button is clicked in the app it always returns an empty array:

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      Christopher Kennedy

      Hello,
       
      I'd like to double-check that user fields are available in the UI before trying to return them.  Do you also notice this when calling client.get('userFields') on the app.activated event?

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