We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ticket is from a VIP customer. Tagging the VIP orgnizations is an easy thing to do but we need that to be in "flashing letters and sirens" (exaggeration intended) for our agents to see on the ticket. I can imagine this happening in a number of the ways I'll list below but I'm open to whatever might be available:
* A dialog box opening up when a ticket from a VIP is opened.
* A change in the organization name field at the top of the ticket (a colored icon gets added?)
* A change in the subject line that is obvious.
We just need something to be obvious so our agents are aware that they are talking to a high(er) value customer.
Is there anything out there? Is there a way to do it in the Support app that I'm missing? Is there something in the marketplace. I searched and didn't find anything seemingly useful but maybe I'm missing something. Has anybody else been faced with this challenge and found a resolution?
Por favor, entrar para comentar.