Feature request business hours condition flow builder
When changing a message or carousel in business hours condition in flow builder it would be great if you had the option to apply changes to every single business hours condition at once
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Hey Melissa, thank you for taking the time to provide us this product feedback. It has been logged for our PM team to review. I would encourage you if you can to provide more details on this feature request, specifically use cases and how this lack of functionality impacts your work. This allows our PM's to get a more holistic look at the issue you are facing. For others interested in this feature, please upvote or add your comments with your specific use case. Thanks again!
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Shawna James Thank you for letting me know.
Recently my team had to implement an out-of-hours form that we would like to show to users contacting us via messaging outside of our business hours.
In order to add this to our current flow builder we had to make this change to every single business hour condition. Which is very time-consuming and very easy to overlook something.
I think that when you have to make a change to anything below the business hours conditions it should be possible to apply one change to all business hours conditions.
Allowing us to update one step of the flow builder business conditions and the choice to clone to all business conditions. Saving time and ensuring consistency. I hope this is helpful. Thank you!
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Shawna James Any update on this I need to make changes to the flow builder and everything after the business hours condition now needs to be manually uploaded for every single step. This is so time-consuming. Along with the color of the selected step in business hours condition.
Such a basic thing but causes so much difficulty https://support.zendesk.com/hc/en-us/community/posts/6148863652762-Change-the-color-of-the-selected-step-in-business-hours-condition
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Hey Melissa, thanks for pinging me here and for following up with more detail on your post. I am not a PM at Zendesk and so I do not have any updates on your feature request. Rest assured your feedback has been logged for review. As a reminder, our PM's may not respond to every post as we receive hundreds of pieces of feedback a day. Thank you again for taking time to provide us with your thoughts on our product.
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This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays.
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