• Christine

  • 18 de setembro de 2023 05:38

  Zendesk Engineering

  Hi Patrik,
   
  Web-savvy Guide admins can work directly with the page code to build a customized theme for your help center. Customized themes can include:
  

  • Editable templates that define the layout of each page (for example, article page, category page, or community topic page)
  • Custom pages that you create from scratch and place anywhere in your help center
  • Global header and footer for the help center

   
  You can also use a full-featured templating language called Curlybars to access help center data and manipulate the content in page templates and custom pages. You can also use the JavaScript and CSS files included with your theme to make site-wide changes to the appearance and behavior of the theme. If you are thinking about using your own HTML code to edit your help center theme, read Editing the source code of help center articles.
   
  Tip: If you need help with your help center branding and customization, see Diziana. They offer hundreds of ready-to-use themes and templates for purchase and can help get you up and running.
   
  With regards to implementing chat, there are a wide variety of ways to customize the look and feel of the Widget. Some are built in functionality, and even more options appear when you start working with custom code and the API. See  Configuring the appearance of the Web Widget.
  
  You may also reach out to our support team directly, please check out Contacting Zendesk Customer Support from within your product.
  
• Patrik Rikama

  • 18 de setembro de 2023 08:22

  Ok thanks for the info, I understand we can do custom modifications on a theme. Is the themes providing chat out of the box or do we need to custom implement "develop" a chat to a theme? Can't see any demo of a template including a chat.

• Christine

  • 18 de setembro de 2023 08:27

  Zendesk Engineering

  Hi Patrik,
   
  We do not have a demo template for custom themes, for both the Help Center and the Widget.
   
  Natively, you can define where on the page the frame is located, select colors for text and frame elements, upload a logo, and more. For advanced customizations, you will implement your own custom code. For reference, you can check out our API documentation for the Web Widget: Core messaging Web Widget API
  
• Patrik Rikama

  • 18 de setembro de 2023 13:30
  • Editado

  As we are doing assesment on how much of a job we will need to put into our help pages we would need to know how much own development it would take to use the chat functionality. So if we buy a theme do we need to develop the chat function to it separately and what kind of steps are there to enable chat? Is the basic chat only a script that we include on our bought theme or on our webpage? We have chat included in the ZenDesk service.

   

• Christine

  • 19 de setembro de 2023 01:50

  Zendesk Engineering

  Hi Patrik,
  
  To use the Chat functionality, you just have to enable Chat on your widget. Depending on the version of Chat that you are using on your account. See Determining your Zendesk Chat account version.
  
  You can simply install the widget code or enable it on the Help Center. See Installing the Web Widget.
  
  Customizing the chat/widget appearance is completely optional, there are basic customizations that you can do natively as mentioned above, but for advanced widget customizations, you can leverage API.
  
• Patrik Rikama

  • 19 de setembro de 2023 09:12

  ok great, this will get us forward, thanks. The only thing that got a bit unclear still was how that widget is added on a theme?

• Christine

  • 19 de setembro de 2023 09:38

  Zendesk Engineering

  Hi Patrik,
  
  If you will be using the widget for the help center, there's no need to manually add it to the Help Center theme it is automatically added, you only need to activate the widget and the help center. You can customize the widget appearance/behavior on the widget settings for basic customizations (as discussed above).
  
  For advanced customizations, see How do I customize the Web Widget (Classic) in my help center using APIs? where we have outlined a sample of how and where you can customize the widget on the Help Center via API.
  
• Patrik Rikama

  • 19 de setembro de 2023 10:13

  ok super, we'll go ahead :)

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