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Notification for when requesters send a request more than once a week

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Deke Marquardt

Publicado 15 de set. de 2023

Could we get a notification of when a requester sends a ticker more than once a week. It would help us recognize if the user sends a duplicate so we don't have dual efforts on the same ticket. Thank you!

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    Paolo

    Zendesk Engineering

    Hi Deke,
     
    Unfortunately, this is not possible at the moment. This is a good feature request though. Thank you for sharing this!
     
    Best,
    Paolo | Technical Support Engineer | Zendesk

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