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Multi-select fields wit API (anonymous request)
Publicado 27 de set. de 2023
HI! I'm trying to create a ticket via an anonymous API call that looks like this (see below).
The tickets get created, but the one custom field that is a "multi-select" doesn't get populated with the specified values. Any ideas?
curl -X POST \
-H "Content-Type: application/json" \
-d '{
"request": {
"requester": {
"name": "john doe",
"email": "john.doe@example.com"
},
"subject": "test subject",
"comment": {
"body": "lorem ipsum blah blah blah",
"public": false
},
"description": "test description",
"custom_fields": [
{
"id": "000000000",
"value": "this_comes_through_just_fine"
},
{
"id": "1111111111",
"value": "this_comes_through_as_well"
},
{
"id": "2222222222", // multi-select field
"value": [
"this_doesn_t_come_through",
"this_doesn_t_either"
]
}
],
"tags": ["some_tag"]
}
}' \
https://myorg.zendesk.com/api/v2/requests
I tried to mimick the format described here, but to no avail: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values
Thanks in advance! Manu
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