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Migration to messaging-android, authentication and initial message.

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Dariana vielma

Publicado 31 de out. de 2023

Hi I'm currently adding messaging-android: latest_version and removing com.zendesk:chat

is JTW the only way to authenticate users? we used to have 

VisitorInfo.builder() and
AnonymousIdentity.Builder()

 also, do we have an option to add the initial message? similar to 

chatProvider()?.sendMessage??

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Dariana,
     
    With Messaging, you must use JWT to authenticate users.  Also, I'd like to highlight that the end user experience between Messaging and Chat is slightly different.  In Messaging, the user will first interact with either:
     
     
    So when designing the start of the visitor interaction, you'll want to focus on configuring the response or the bot to achieve your end goal.

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