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JIRA App markdown preserving on copying fields from ticket

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Ivan Postnikov

Publicado 02 de nov. de 2023

When we create JIRA tasks from Zendesk we have a predefined template with markdown for easier readability and to save time on text/logs styling in JIRA.

However, when clicking on "copy from custom fields" all the text styles e.g. bold text are lost.

This would save tons of time for me and my colleagues.

Similar request.

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    Destiny

    Zendesk Customer Care

    Hello Ivan,
     
    Thank you for sharing your product feedback and use case. Our Product team has been informed, but unfortunately, we can't provide a specific timeline for when this will be available. I recommend keeping an eye on our Announcement page for updates on feature rollouts and signing up for notifications on new releases.
     
    We genuinely appreciate your understanding.

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