Currently there is very limited way to report on Side Conversations in Explore. Only way is by using tags when Side Conversations are created, but there is no way to report on details within side conversations.
Request: Please allow Explore to provide and filter:
- Users that have been sent each side conversation (or tag using user tags, so we can report on who was side conversation sent to)
- How many side conversations have been created on each ticket
- Ability to see that status of side conversations (done, not done)
- Timestamp when the conversation was created, updated, marked as done and the name by whom it was done.
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