18 of our users always fail to authenticate with the Zendesk SDK (according to our Sentry error logs).

1 Comentários

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Shawn! I took a log at the logs on our end and when I decode the JWT payload, it looks like the 401s are occurring when the token comes back without a name or email parameter. As we document here, those are two of the required parameters, so I would check your IdP to ensure that these users are configured correctly.

    Let us know if you have any questions!


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