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Only send one notification per ticket to Slack

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María Fernández

Publicado 25 de jan. de 2024

At the moment, if you create a trigger to send a ticket to a Slack channel, a new notification is sent every time that ticket is updated, and it is sent in the channel.

We would need an option to only send a notification once and to disable it being sent to the channel instead of the thread.

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Maria! It sounds like you just need to configure your Slack triggers. Take a look at this article and I think you'll be able to get this set up as you need!

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