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How to add tags with new zendesk widget (messenger)

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huy

Publicado 29 de jan. de 2024

With Zendesk Widget Classic, I can add tags with this code

zE('webWidget', 'chat:addTags', ['help_center', 'change_password'])

But How I can do that with new widget?
I already tried with this code but it didn't work

zE("messenger:set", "conversationTags", ['test'])

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3 comentários

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    Jakub

    Zendesk Customer Care

    Hello Huy

    To add tags in Messaging, you can use this format:

    zE('messenger:set', 'conversationTags', conversationTags<string[]>);

    As explained in the documentation: Conversation tags aren't immediately associated with a conversation when the API is called. It'll only be applied when end users start a conversation or send a message in an existing conversation from the page it's called from.

    I made a test on my end and it worked as expected:

    My page template:


    My ticket: 


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    image avatar

    huy

    Thank you so much. 
    Does it have any setting to enable it?
    I did the same like this but still did not work :( I don't know may be I missed something

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    Jakub

    Zendesk Customer Care

    There is no setting that would affect those tags, if you're able to add tags to tickets in Support this should work as demonstrated. I would highly recommend to review your setup and make sure that there is nothing that clears the tags, as for example, explained in the documentation:

    "Conversation tags are cleared when the authentication API to sign-out is called."

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