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Email deliverability, specifically sending to a Google Workspace email
Publicado 29 de fev. de 2024
We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?
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Arianne Batiles
Hi Justin Near,
To check the deliverability of a specific email, I would need to ask for the ticket ID and the specific comment timestamp where the trigger notification fired to send a response to the customer.
I will create a ticket on your behalf where we can continue working together. Please check your inbox for my email. Thanks!
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