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How to control which users have access to a brand?

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Allison B.

Publicado 18 de abr. de 2024

Hi Zendesk Community,

Our company utilizes multiple brands within Zendesk as different help sites for users of our software. However, we need to control which users can view which brands, as some content is only suitable for certain user personas. What would be the best method to facilitate this functionality?

Thank you!

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Allison B. 

     

    Gating content behind user segments aligned to your user personas would be the best play here.   It is advisable to create content that is available generically in each brand, however, so your non-permissioned agents don't stumble across a blank help center.  Hope this helps!

     

    Brandon

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