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Repeat Report for the customer- Repeat Within 3 days and Repeat within 7 days
Publicado 29 de mai. de 2024
Hi Team,
Can you please help us to create couple of reports for Repeat rate for the customer?
1)Ticket which are repeated with in 3 days.
Example:(Ticket repeated dates 1-3 dates,2-4 dates,3-5 dates etc.)
2)Ticket which are repeated with in 7 days.
Example:(Ticket repeated dates 1-7 dates,2-8 dates,3-9 dates etc.)
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Dekbi
You may use the metric 'Tickets Created for the last 30 days' or 'Tickets Created for the last 7 days' and then add an attribute for the Requester's Name or Email.
Here's our documentation regarding the available metrics and attributes that you may use: Metrics and attributes for Zendesk Support
Additionally, you may also want to check if creating a custom metric and attribute would fit your need.
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