Pesquisas recentes


Sem pesquisas recentes

Are outbound emails included in the computation of FRT?



Publicado 22 de jul. de 2024

Hi,

 

How can we exclude outbound emails when computing FRT?


0

1

1 comentário

image avatar

Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Mark Ikalina ,

You could utilize ‘tags’ for these types of scenarios. For example, you will apply a specific tag to ‘outbound emails’. From there you can  then create a custom calculated attribute to filter those tickets out. Please see Finding tickets that don't have a tag

0


Por favor, entrar para comentar.

Não encontrou o que estava procurando?

Nova publicação