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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a new tip. Tips fro...

Editado 07 de dez. de 2022 · Jennifer RoweZendesk Documentation Team

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Editado 02 de out. de 2024 · Matt Toenjes

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let ge...

Editado 23 de nov. de 2021 · Trapta SinghCommunity Moderator

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Hi Community, Question - Is there any way to automatically close an open accordion when you click to open another one? ...

Editado 18 de jun. de 2024 · Ifra SaqlainCommunity Moderator

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Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Publicado 28 de mar. de 2019 · Andrei KamarouskiCommunity Moderator

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Editado 08 de fev. de 2024 · Trae McConniel

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Publicado 15 de jan. de 2024 · Abdelhameed Khaled

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Editado 03 de jan. de 2024 · Brandon TiddUser Group Leader

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I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...

Publicado 07 de jan. de 2025 · Brettany Rhodes

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Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Publicado 27 de mar. de 2019 · Karen D Snyder

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I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

Publicado 13 de dez. de 2024 · Kyle Kowalsky

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Publicado 24 de nov. de 2020 · Claudia Chiu

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

Publicado 15 de set. de 2024 · Exposure Events

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Publicado 26 de dez. de 2024 · Josie Cramer

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Yo-ho-ho, welcome me hearties! This is a way for me to give back as I loot a bunch of tips in this section.Do ye want to...

Publicado 05 de mar. de 2022 · Edward Teach

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

Publicado 23 de ago. de 2018 · Scott Havard

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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

Publicado 20 de out. de 2022 · Ifra Saqlain

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

Publicado 18 de ago. de 2021 · Trapta Singh

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