Discussion - Tips and best practices from the community
Nova publicaçãoExplore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Guide community tips for Help Center Afixado2 votos 149 comentários
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Explore Count solved Tickets without public reply0 votos 0 comentários
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Ticket form for for only sign in users and hidden form for anonymous by the direct link0 votos 0 comentários
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Tagging Employees without being CCed0 votos 3 comentários
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Spam - Marking by requester name instead of email0 votos 1 comentário
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Migrating Ticket Fields and Forms Across Instances Em destaque0 votos 1 comentário
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Stop Thank You Responses From Reopening Tickets - 2024 Em destaque3 votos 1 comentário
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Automatically assign followers to tickets from help-centre form0 votos 2 comentários
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Group / Departments actual ticket resolution time Em destaque1 voto 2 comentários
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Streamlining Zendesk Administration: Mastering Schedules and Holidays Em destaque2 votos 2 comentários
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Typing animation / typewriter effect for placeholder of homepage search bar3 votos 5 comentários
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Guide Tip: New way to request feedback for article downvotes3 votos 5 comentários
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How to make a ZD Guide article which displays your ZD directory0 votos 0 comentários
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Tip: calculating Next Reply Time (non-messaging/chat channels)1 voto 3 comentários
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Viewing related tickets via lookup relationship field1 voto 1 comentário
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Product Announcements in Chat0 votos 0 comentários
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Collecting CSAT Data For Multiple Agents on the Same Ticket0 votos 1 comentário
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How to ban people in Messaging3 votos 3 comentários
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Tags: Create powerful tags while limiting real-estate usage1 voto 2 comentários
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Brands: Not Just for Customers1 voto 3 comentários
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Best Practice for Assigning Outbound Call Tickets (via Talk) in Zendesk Support1 voto 1 comentário
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Prevent "Thank you" replies from reopening tickets5 votos 19 comentários
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Deep dive into ticket reassignment with Explore reports6 votos 3 comentários
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How to snooze a ticket6 votos 0 comentários
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Have Separate Signature for Side Conversations & Public Ticket Responses2 votos 1 comentário
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How to monitor on-hold tickets effectively6 votos 2 comentários
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Turning nested field options into usable placeholders with dynamic content4 votos 3 comentários
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Put your review generation on auto pilot with Zendesk CSAT & Automations3 votos 1 comentário
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Workaround for Auto-Assigned Tickets for Out of Office Agents!0 votos 5 comentários
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Dealing with SLA blind spots4 votos 3 comentários