Discussion - Tips and best practices from the community
Nova publicaçãoFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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Tip: How to Export incident tickets linked to Problem ticket as CSV/Excel3 votos 5 comentários
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Tip: Using Agent Signatures to include gender pronouns1 voto 4 comentários
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Tip: Support Trigger Configuration & Group Routing for Messaging1 voto 2 comentários
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Tip: Showing predefined answers for custom field values in your Help Center webform2 votos 20 comentários
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Tip: Advanced Integration With HubSpot2 votos 2 comentários
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Tip: Get Notified in Slack when @Mentioned on a Ticket3 votos 11 comentários
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Tip: Making Life Easier with Groups and Sets1 voto 7 comentários
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Tip: Dynamic Agent Signatures with Zignatures App1 voto 6 comentários
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Creating content filter buttons for your Guide articles0 votos 14 comentários
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Tip: How to hide blank ticket fields on customer side9 votos 10 comentários
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Tip: Click to view full-size image in lightbox or modal3 votos 21 comentários
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Tips for choosing the right Support dataset when migrating from Insights to Explore3 votos 0 comentários
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Display parts of an article based on organization tags2 votos 2 comentários
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Some basic tips for migrating reports from Insights to Explore0 votos 0 comentários
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Generating multiple tickets from a single webform1 voto 1 comentário
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Restrict Sending Surveys every 30 days from Last Survey Sent1 voto 3 comentários
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Tip: How to add a warning on emails that contain internal notes0 votos 3 comentários
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Add a Tag to a New ticket if attachment is present1 voto 42 comentários
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How to export SQL data into ticket fields0 votos 0 comentários
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How to reply to a ticket with a Support Email Address of your choice?0 votos 1 comentário
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How to recreate the Insights CSAT dashboard in Explore1 voto 12 comentários
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How To Create a Slack Notification When a Ticket View Reaches a Specific Threshold0 votos 10 comentários
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How to “Pause” the Next Response SLA Target on Tickets0 votos 0 comentários
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Merging two Zendesk accounts - a step-by-step process1 voto 7 comentários
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Explore Recipe: Live Answer Rate in Zendesk Talk0 votos 0 comentários
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How to deflect customer support tickets with Zendesk and Dialogflow AI0 votos 0 comentários