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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).


Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

Publicado 29 de set. de 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 de set. de 2023 · Shawna James

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...

Publicado 02 de dez. de 2024 · Cassandra Ramos

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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...

Publicado 10 de fev. de 2025 · Matthew Surowiec

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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

Publicado 20 de abr. de 2012 · Donny Wyatt

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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...

Publicado 13 de jan. de 2022 · Annelisa Brown

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Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options gree...

Publicado 15 de jul. de 2021 · annie.wu

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Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps ...

Publicado 19 de ago. de 2016 · Warren

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Hi, We would like to offer our customers good customer experience by offering them call back option if they happen to c...

Publicado 17 de ago. de 2022 · Niina Tuominen

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Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.  Zendesk will only inc...

Publicado 31 de out. de 2024 · Thalia

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