Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Respondida63 votos 62 comentários
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Support: Restrict Attachments by File Type Respondida28 votos 30 comentários
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Allow editing of "Your email address" text description on "Submit a request" Respondida1 voto 25 comentários
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Adding non-agent CC in Macros Respondida35 votos 21 comentários
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Embedding hyperlinks in dynamic content Respondida33 votos 17 comentários
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Notification about comment on Article in Guide Respondida7 votos 16 comentários
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Respondida26 votos 14 comentários
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Allow requestors to add emails to be CC'd on their support form request Respondida2 votos 13 comentários
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Option to assume as an agent Respondida2 votos 13 comentários
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2-Factor authentication for Enduser Respondida10 votos 12 comentários
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Warm Transfer Chats in Agent Workspace Respondida5 votos 8 comentários
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How can I open a ticket with zendesk support? Respondida0 votos 8 comentários
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Limited functionality for bulleted and number lists in Support Respondida4 votos 8 comentários
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Automatic merging tickets Respondida5 votos 7 comentários
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Zendesk / Google Chat / Slack? Respondida0 votos 6 comentários
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CC Functionality & Notifications Respondida0 votos 6 comentários
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Support chat bubble unnecessary and poorly placed Respondida2 votos 6 comentários
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Unable to send Email addresses with accented characters Respondida5 votos 6 comentários
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Links created when text has number sign Respondida1 voto 5 comentários
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Click tab to copy ticket ID Respondida6 votos 5 comentários
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Slack Integration Endpoint API Target Failures Respondida1 voto 5 comentários
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Bump Bump Solve Issue Respondida0 votos 4 comentários
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Audit Logs need to be viewable in local time Respondida2 votos 4 comentários
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Repeating Field Respondida0 votos 3 comentários
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Respondida0 votos 3 comentários
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View All Tickets For a Customer Without Clicking Profile Respondida1 voto 3 comentários
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Instagram DMs as Tickets instead of Chats Respondida4 votos 3 comentários
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Support icon appears over ticketing tools Respondida0 votos 3 comentários
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the language preference does not affect custom fields and custom Views Respondida0 votos 3 comentários
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Feature Request: Disable reply from customer Respondida1 voto 3 comentários