Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Respondida63 votos 60 comentários
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Support: Restrict Attachments by File Type Respondida28 votos 28 comentários
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Allow editing of "Your email address" text description on "Submit a request" Respondida1 voto 25 comentários
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Triggers and automations on Whatsapp Respondida9 votos 21 comentários
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Notification about comment on Article in Guide Respondida7 votos 16 comentários
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Embedding hyperlinks in dynamic content Respondida30 votos 16 comentários
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Option to assume as an agent Respondida1 voto 12 comentários
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Respondida25 votos 11 comentários
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Allow requestors to add emails to be CC'd on their support form request Respondida1 voto 10 comentários
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Warm Transfer Chats in Agent Workspace Respondida6 votos 8 comentários
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CC Functionality & Notifications Respondida0 votos 6 comentários
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Support chat bubble unnecessary and poorly placed Respondida2 votos 6 comentários
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2-Factor authentication for Enduser Respondida6 votos 6 comentários
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Unable to send Email addresses with accented characters Respondida5 votos 6 comentários
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Links created when text has number sign Respondida0 votos 5 comentários
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Zendesk / Google Chat / Slack? Respondida0 votos 5 comentários
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Slack Integration Endpoint API Target Failures Respondida1 voto 5 comentários
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Limited functionality for bulleted and number lists in Support Respondida1 voto 5 comentários
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Automatic merging tickets Respondida3 votos 5 comentários
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Click tab to copy ticket ID Respondida6 votos 4 comentários
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Bump Bump Solve Issue Respondida0 votos 4 comentários
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Audit Logs need to be viewable in local time Respondida2 votos 4 comentários
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Respondida0 votos 3 comentários
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View All Tickets For a Customer Without Clicking Profile Respondida1 voto 3 comentários
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Support icon appears over ticketing tools Respondida0 votos 3 comentários
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the language preference does not affect custom fields and custom Views Respondida0 votos 3 comentários
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Feature Request: Disable reply from customer Respondida1 voto 3 comentários
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visualisation chat Respondida0 votos 3 comentários
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New Agent Workspace - Public / Private Respondida12 votos 3 comentários
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Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Respondida1 voto 2 comentários