Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Respondida63 votos 62 comentários
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Click tab to copy ticket ID Respondida6 votos 5 comentários
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Limited functionality for bulleted and number lists in Support Respondida4 votos 8 comentários
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2-Factor authentication for Enduser Respondida7 votos 11 comentários
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Allow requestors to add emails to be CC'd on their support form request Respondida2 votos 12 comentários
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Respondida26 votos 13 comentários
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Embedding hyperlinks in dynamic content Respondida33 votos 17 comentários
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Adding non-agent CC in Macros Respondida33 votos 20 comentários
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Support: Restrict Attachments by File Type Respondida28 votos 30 comentários
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Automatic merging tickets Respondida5 votos 7 comentários
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How can I open a ticket with zendesk support? Respondida0 votos 8 comentários
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Option to assume as an agent Respondida2 votos 13 comentários
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Instagram DMs as Tickets instead of Chats Respondida4 votos 3 comentários
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Notification about comment on Article in Guide Respondida7 votos 16 comentários
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Tagging based on Satisfaction comments Respondida0 votos 2 comentários
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Enabling Zendesk to send emails to corporate emails and distribution list Respondida0 votos 1 comentário
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Unable to send Email addresses with accented characters Respondida5 votos 6 comentários
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More audit log filters Respondida1 voto 2 comentários
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Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Respondida1 voto 2 comentários
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Need to show SLA target status in Event Respondida0 votos 2 comentários
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Loss of colors when copying/pasting Respondida0 votos 1 comentário
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Links created when text has number sign Respondida1 voto 5 comentários
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Issues receiving Emails Respondida0 votos 1 comentário
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Translating Internal Notes Respondida0 votos 2 comentários
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Allow editing of "Your email address" text description on "Submit a request" Respondida1 voto 25 comentários
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CC Functionality & Notifications Respondida0 votos 6 comentários
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Respondida0 votos 3 comentários
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Warm Transfer Chats in Agent Workspace Respondida6 votos 8 comentários
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Text Input Field Respondida1 voto 2 comentários
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View All Tickets For a Customer Without Clicking Profile Respondida1 voto 3 comentários