Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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More customization for Group SLAs Planejada0 votos 2 comentários
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Planejada0 votos 1 comentário
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Planejada4 votos 4 comentários
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Restricting internal notes visibility to a particular group / role / brand Planejada0 votos 5 comentários
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Ticket interface messages shown at the bottom instead of the top Planejada2 votos 3 comentários
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Delete Closed tickets? Planejada6 votos 24 comentários
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Agent Workspace Issue Planejada5 votos 12 comentários
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Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Planejada7 votos 10 comentários
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Please revert the change to the email thread order Planejada9 votos 8 comentários
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Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled Planejada3 votos 4 comentários
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SLAs should work properly with social messaging and Talk lines! Planejada4 votos 5 comentários
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New Agent Workspace and impact on readability and health (posture/neck issues) Planejada4 votos 2 comentários
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Allowing end users to see On-Hold Planejada5 votos 16 comentários
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Reverse Chronological order to Agent Workspace please Planejada5 votos 2 comentários
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Agent Workspace Feedback Planejada22 votos 15 comentários
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Agent's interface. Planejada0 votos 3 comentários
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identify from which social media account does the ticket was created if it's all listed under 1 brand Planejada1 voto 1 comentário
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Customizing Home Dashboard Planejada36 votos 30 comentários
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WhatsApp Automatic Satisfaction Survey Planejada1 voto 9 comentários
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WhatsApp SLAs Planejada4 votos 18 comentários
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SLA for agent-created tickets Planejada23 votos 31 comentários
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SLA policy based on Status of ticket Planejada6 votos 1 comentário
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CSAT Customization Planejada8 votos 10 comentários
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Using Automations Or Triggers To Delete Tickets Planejada18 votos 40 comentários
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Do a search from within a View and keep that search limited to the tickets within that View Planejada11 votos 5 comentários
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planejada1 voto 1 comentário
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Disable the Default Organisations Feature Planejada4 votos 7 comentários
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Triggers and automations on Whatsapp Planejada12 votos 24 comentários
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feature request: cc function on side conversations Planejada16 votos 13 comentários
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Change the order of the comments as an agent when viewing a ticket Planejada89 votos 125 comentários