Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
SLAs should work properly with social messaging and Talk lines! Planejada0 votos 1 comentário
-
Advanced Features for Customers and Organization views Planejada4 votos 5 comentários
-
identify from which social media account does the ticket was created if it's all listed under 1 brand Planejada1 voto 1 comentário
-
Additional Text Align Options in Agent replies (Centre/right align) Planejada3 votos 3 comentários
-
WhatsApp Automatic Satisfaction Survey Planejada1 voto 6 comentários
-
WhatsApp SLAs Planejada2 votos 11 comentários
-
SLA for agent-created tickets Planejada15 votos 13 comentários
-
SLA policy based on Status of ticket Planejada5 votos 0 comentários
-
Do a search from within a View and keep that search limited to the tickets within that View Planejada10 votos 5 comentários
-
Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planejada1 voto 1 comentário
-
Macros - Edit multiple groups without Global Access Planejada9 votos 10 comentários
-
Disable the Default Organisations Feature Planejada4 votos 5 comentários
-
feature request: cc function on side conversations Planejada16 votos 13 comentários
-
Prioritisation for Skills in Skills Based Routing Planejada2 votos 3 comentários
-
Unrestricted File Upload Vulnerability Planejada1 voto 10 comentários
-
View on Followers Planejada6 votos 6 comentários
-
Views limitation Planejada82 votos 79 comentários
-
Adding Fields To Views Planejada9 votos 7 comentários
-
Feedback: Pathfinder Planejada15 votos 17 comentários
-
Use Followers as VIEW parameter conditions Planejada71 votos 38 comentários
-
Business hours intervals Planejada2 votos 2 comentários
-
Side Conversations - Microsoft Teams Integration Planejada45 votos 44 comentários
-
Multi-select in user profiles & organizations Planejada25 votos 22 comentários
-
Improved search for deleted tickets Planejada3 votos 9 comentários
-
Functionality to pause an SLA Planejada36 votos 53 comentários
-
SLA full resolution time and impending breach color change. Planejada14 votos 19 comentários
-
Does Zendesk Support OpenID Connect? Planejada8 votos 37 comentários
-
Reporting - Skipped tickets within the "play-mode" Planejada58 votos 31 comentários
-
Prioritize Bounced Email Notification Planejada83 votos 61 comentários
-
SLA based on internal notes Planejada39 votos 35 comentários