Feedback - Ticketing System (Support)
Nova publicaçãoShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Private Groups (Support) - Access to Suspended Tickets view Planejada4 votos 5 comentários
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SLAs should work properly with social messaging and Talk lines! Planejada2 votos 4 comentários
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Advanced Features for Customers and Organization views Planejada4 votos 5 comentários
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identify from which social media account does the ticket was created if it's all listed under 1 brand Planejada1 voto 1 comentário
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Additional Text Align Options in Agent replies (Centre/right align) Planejada4 votos 4 comentários
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WhatsApp Automatic Satisfaction Survey Planejada1 voto 9 comentários
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WhatsApp SLAs Planejada2 votos 12 comentários
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SLA for agent-created tickets Planejada18 votos 16 comentários
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SLA policy based on Status of ticket Planejada5 votos 0 comentários
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Do a search from within a View and keep that search limited to the tickets within that View Planejada10 votos 5 comentários
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planejada1 voto 1 comentário
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Disable the Default Organisations Feature Planejada4 votos 5 comentários
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Triggers and automations on Whatsapp Planejada11 votos 22 comentários
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feature request: cc function on side conversations Planejada16 votos 13 comentários
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Prioritisation for Skills in Skills Based Routing Planejada4 votos 3 comentários
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Unrestricted File Upload Vulnerability Planejada1 voto 10 comentários
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View on Followers Planejada6 votos 6 comentários
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Views limitation Planejada104 votos 97 comentários
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Adding Fields To Views Planejada9 votos 7 comentários
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Feedback: Pathfinder Planejada15 votos 17 comentários
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Use Followers as VIEW parameter conditions Planejada77 votos 41 comentários
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Business hours intervals Planejada2 votos 2 comentários
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Side Conversations - Microsoft Teams Integration Planejada47 votos 44 comentários
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Multi-select in user profiles & organizations Planejada27 votos 27 comentários
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Improved search for deleted tickets Planejada3 votos 10 comentários
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Functionality to pause an SLA Planejada35 votos 54 comentários
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Passing API Header in HTTP Target Planejada19 votos 35 comentários
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SLA full resolution time and impending breach color change. Planejada14 votos 20 comentários
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Does Zendesk Support OpenID Connect? Planejada8 votos 39 comentários
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Reporting - Skipped tickets within the "play-mode" Planejada69 votos 34 comentários