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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Your Feedback on Zendesk Dark Mode
      Afixado
      Dear Community, We are thrilled that Zendesk Dark Mode is now in your hands with our

      Publicado 24 de mar. de 2025 · Shawna James

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Afixado
      Zendesk is committed to continuously improving our

      Publicado 04 de dez. de 2024 · Chaitali Pathak

      5

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      We're excited to launch the updated product tray!
      Afixado
      Dear Customers, We are excited to launch our latest version of the

      Publicado 17 de jan. de 2025 · Shawna James

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our produc...

      Publicado 29 de set. de 2023 · Shawna James

      7

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

      28

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      5

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      Permanently Hide Detected Language
      I would like the option of removing the Detected Language feature from my ticket view settings. This feature is...

      Publicado 21 de fev. de 2024 · Robby

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      4

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      CC'ed contacts causes end users being created
      While I consulted with Support via chat recently and was asked to create a post here, I do see that my issue has been br...

      Publicado 11 de fev. de 2021 · Carter Glascock

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      Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields
      I would like to request that the Change tests (Changed, Changed to, Changed from, etc) be added for custom Drop-...

      Publicado 12 de mai. de 2020 · Alex Kolodzey

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      Send Email Notifications to Secondary Emails in Support
      2020-11-12 We have been struggling with issues surrounding primary and secondary email addresses for our end-users. Ther...

      Publicado 12 de nov. de 2020 · Bonnie Pohlschneider

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      68

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      Feedback on Customer Satisfaction Survey Accessibility Issue
      I am writing to bring to your attention an issue that some of our customers are experiencing with the post-ticket resolu...

      Publicado 27 de mar. de 2025 · Joyce

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