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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Afixado
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publicado 04 de dez. de 2024 · Chaitali Pathak

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      1

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      We're excited to launch the updated product tray!
      Afixado
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publicado 17 de jan. de 2025 · Shawna James

      6

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      1

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      3

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      Help Zendesk shape the future of our UI Customization initiative
      Afixado
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publicado 21 de nov. de 2023 · Mo Rizvi

      26

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      7

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      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publicado 29 de set. de 2023 · Shawna James

      7

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      2

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      0

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

      27

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      4

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      11

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Publicado 21 de jan. de 2025 · Sanchez, Santiago

      3

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Publicado 28 de fev. de 2025 · IT

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      Please include SLA in View Conditions
      Planejado
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Publicado 06 de jun. de 2022 · CJ Johnson

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Publicado 26 de fev. de 2025 · Devo

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      Allow editing of "Your email address" text description on "Submit a request"
      Respondido
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Publicado 12 de jul. de 2017 · Stephen Clark

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