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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Not sending email if blanks
      My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

      Publicado 31 de out. de 2024 · Emily Baker-King

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      a new ticket within previous one was closed?
      Hello, What action do you take when a customer submits a new ticket within a certain number of days after their previous...

      Publicado 31 de mar. de 2025 · ye hotiw

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      Updating / combining tickets from external alert emails ?
      Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

      Publicado 07 de mar. de 2025 · Will

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      Remove old email response and previous thread option when response to a customer
      Respondido
      Hi, Why it's not possible to remove the email thread in my last response to the customer and keep only the last sent mes...

      Publicado 16 de jan. de 2024 · Saeed Himour

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      Is there a limit of how many organizations we can have in our db?
      I asked this question of Support last week, got an email with a ticket link to it but the ticket doesn't exist; if I cli...

      Publicado 24 de mar. de 2025 · MineralTree | Support

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      Reactions update tickets
      Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...

      Publicado 19 de mar. de 2025 · Judy Correia

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      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      Publicado 06 de mar. de 2025 · Jayci Minjare

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      Split an unrelated request into a new ticket
      Respondido
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Publicado 30 de mar. de 2021 · Ari Harrison

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...

      Publicado 22 de jun. de 2023 · DOMINGO GONZALEZ

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      Prevent Ticket Update from Closing the Tab
      Respondido
      A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

      Publicado 29 de jan. de 2019 · JacobN

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