Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you have further questions about what should go where, feel free to ask in the comments below.

Welcome

Announcements - Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

Product Spotlight - The ultimate place to find out more about Zendesk's latest and greatest features and releases.

Zendesk User Groups - User-led gatherings for those using or interested in Zendesk. They facilitate knowledge exchange and are organized based on location, role, or subject area. Events, run by volunteers, can be in-person, virtual, or hybrid. The aim is to connect Zendesk users with similar queries, promoting mutual learning and network expansion.

Zendesk Luminaries - A community of Zendesk enthusiasts engaging in knowledge sharing activities, which include speaking at Zendesk events, helping others with their expertise, and much more. Participants can establish themselves as thought leaders or expert users, thus supporting others to leverage the benefits of Zendesk in their daily operations.

Community code of conduct - The Zendesk Community is a collaborative platform for users to learn and share within various sections of the Zendesk Help Center. Participants are required to adhere to a "Community Code of Conduct" promoting respectful, sincere, and helpful exchanges.

Best practices and discussions

Discussion - Tips and best practices from the community - Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Discussion - Success with Zendesk - A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

Discussion - Artificial Intelligence - Ask questions and share experiences related to AI-powered features in customer service and support. Engage with experts, thought leaders, and fellow customers on AI-related topics.

External resources from the community - A dedicated space for our community members to share, discover, and discuss external resources related to Zendesk and the world of CX. Do you have a favorite blog post, online tutorial, or article that has helped you gain deeper insights into Zendesk? Perhaps you've stumbled upon a webinar or podcast that offered valuable tips and tricks to provide a better customer experience? This is your space to share these resources and help others in our community leverage the power of Zendesk more effectively and provide the best in class customer experience.

Product Q&A

Tickets and email - Ask your questions, engage in discussion, and find solutions related to email management, ticket forms, ticket fields, tags, and ticket statuses.

Chat, messaging, and widgets - Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Objects and rules - Ask your questions, engage in discussion, and find solutions related to business rules, omnichannel routing, and custom objects.

AI and automation - Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

Talk and text - Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

Help center and community - Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

Apps and integrations - Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

Reporting and analytics - Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

Accounts and billing - Ask questions and find solutions about access issues, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team.

Users, groups, and organizations - Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

Tymeshift workforce management - Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

Sales CRM (Sell) - Ask your questions, engage in discussion, and find solutions related to Zendesk Sell.

Developer Community

Developer - Zendesk SDKs - Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Support and Chat mobile SDKs.

Developer - Zendesk API's - Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

Developer - Zendesk Apps Framework (ZAF) - Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about the utilization and extension of Zendesk products through our apps framework.

Developer - Platform (Sunshine) - Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about custom objects, sunshine profiles and events.

Product Feedback

Feedback - Admin center - Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

Feedback - Zendesk AI & automation - Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

Feedback - Ticketing system (Support) - Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Feedback - Reporting and analytics (Explore) - Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

Feedback - Help center (Guide) - Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

Feedback - Chat and messaging (Chat) - Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Feedback - Voice (Talk) - Share your feedback, ideas and experiences related to the use of Voice (Talk).

Feedback - Community forums (Gather) - Share your feedback, ideas and experiences related to the use of the community platform (Gather).

Feedback - Platform: Apps & integrations - Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

Feedback - Mobile apps - Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

Feedback - Sales CRM (Sell) - Share your feedback, ideas and experiences related to the use of Sales CRM (Sell).

Feedback - Zendesk QA - Space to share feedback with our product teams who manage our QA systems throughout our Zendesk product suite.

Feedback - Zendesk WFM - Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

Global Communities

Português do Brasil Comunidade -

This topic is dedicated to our Portuguese-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other Portuguese-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

Este tópico é dedicado aos nossos usuários que falam português. Aqui você pode postar suas perguntas, compartilhar suas experiências, dar feedback e interagir com outros membros da comunidade que falam português. Este espaço é todo seu! Envolva-se, aprenda, contribua e cresça juntamente com a nossa comunidade.

日本語コミュニティ -

This topic is dedicated to our Japanese-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other Japanese-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

このトピックは、日本語を話すユーザーの皆さんに捧げたものです。ここでは質問を投稿したり、経験を共有したり、フィードバックを与えたり、他の日本語を話すコミュニティメンバーと交流したりできます。このスペースはあなたのものです！参加して、学習し、貢献し、私たちのコミュニティと共に成長しましょう。

한국어 커뮤니티 -

This topic is dedicated to our Korean-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other Korean-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

이 토픽은 한국어를 사용하는 사용자들을 위해 마련되었습니다. 여기에서는 질문을 게시하거나, 경험을 공유하거나, 피드백을 제공하고, 다른 한국어 사용 커뮤니티 멤버와 소통 할 수 있습니다. 이 공간은 전적으로 여러분의 것입니다! 참여하고, 배우고, 기여하고, 커뮤니티와 함께 성장하십시오.

Deutsch Community -

This topic is dedicated to our German-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other German-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

Dieses Thema ist unseren deutschsprachigen Benutzern gewidmet. Hier können Sie Ihre Fragen stellen, Erfahrungen teilen, Rückmeldungen geben und sich mit anderen deutschsprachigen Community-Mitgliedern austauschen. Dieser Raum gehört ganz Ihnen! Engagieren Sie sich, lernen Sie, tragen Sie bei und wachsen Sie gemeinsam mit unserer Gemeinschaft.

Français Communauté -

This topic is dedicated to our French-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other French-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

Ce sujet est dédié à nos utilisateurs francophones. Ici, vous pouvez poser vos questions, partager vos expériences, donner votre avis et interagir avec d'autres membres de la communauté francophone. Cet espace est entièrement à vous! Impliquez-vous, apprenez, contribuez et grandissez ensemble avec notre communauté.

Español Comunidad -

This topic is dedicated to our Spanish-speaking users. Here you can post your questions, share your experiences, give feedback and interact with other Spanish-speaking community members. This space is all yours! Get involved, learn, contribute and grow together with our community.

Este tema está dedicado a nuestros usuarios de habla hispana. Aquí puedes publicar tus preguntas, compartir tus experiencias, dar feedback e interactuar con otros miembros de la comunidad que hablan español. ¡Este espacio es todo tuyo! Involúcrate, aprende, contribuye y crece junto con nuestra comunidad.

Links to helpful information

Contacting Zendesk Customer Support - This article will walk you through contacting the Zendesk Customer Support team to troubleshoot and answer any questions you may have about your account.

How to create a Zendesk Help Center account - Unsure how to create a Help Center account for support.zendesk.com? Check out this article for steps on how to create a profile and start engaging in the community!

How to comment on an article or post - This article will walk you through the steps you’ll need to take to comment on an article in our help center or a post in our community.

Zendesk Updates - Follow our Zendesk Updates to stay informed on new features, fixes, and other important announcements.