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Zendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses

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      Expanding Beta Access for Form-Based Custom Ticket Statuses to Select Customers
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      We're excited to announce the expansion of our beta program for form-based custom ticket statuses! Due to the positive f...

      Publicado 30 de jul. de 2024 · Mounika Sanikommu

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      Enhancement to the form based custom ticket status beta behavior
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      We are writing to inform you about an important update to the Form Ticket Statuses Beta feature. These changes are desig...

      Publicado 19 de jul. de 2024 · Mounika Sanikommu

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      How do I create and configure Form Based Ticket Statuses?
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      Note: The ability to associate ticket statuses to forms is currently in a closed beta and not all functionality is ava...

      Publicado 26 de mar. de 2024 · Dane Corley

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      Form Ticket Statuses API Documentation
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      Definitions  Ticket Form Status A mapping record between a Ticket Form and a Custom Status for a given account. The...

      Publicado 26 de mar. de 2024 · Dane Corley

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      Frequently Asked Questions
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      I am unfamiliar with Custom Ticket Statues, what are they and how do I set them up?There are several different Help Cent...

      Publicado 26 de mar. de 2024 · Dane Corley

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      How do I provide feedback?
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      Feedback during the beta stage is very important for us. We want to hear what you have to say about Custom Ticket Statue...

      Publicado 26 de mar. de 2024 · Dane Corley

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      What is the Form Ticket Statuses Beta?
      With the release of Custom Ticket Statues (CTS), Zendesk enabled the ability for our customers to better customize their...

      Publicado 26 de mar. de 2024 · Dane Corley

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      Form Ticket Statues Known Issues
      I wanted to create a quick post on two known issues you may encounter when setting up a Custom Ticket Status and associa...

      Publicado 29 de abr. de 2024 · Dane Corley

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      Default Statuses
      So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by al...

      Publicado 19 de abr. de 2024 · Judy Baker-Johnson

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