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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Workforce engagement management (WEM) at Zendesk
      Afixado
      This month’s Customer Success on demand focuses on workforce engagement management and how it can not only benefit you a...

      Publicado 22 de out. de 2024 · Grace Maxon

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      Your Success plan with Zendesk
      Afixado
      The blueprint for success Here is the starting blueprint for all customers that will lead you and your teams to success....

      Publicado 02 de set. de 2023 · Delores Cooper

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      Is there a Discord or Slack for more fluid exchanges about Zendesk technical aspects?
      Hello everyone,   I would like to know if there is a Discord or Slack channel for quicker exchanges on the technical asp...

      Publicado 04 de nov. de 2024 · Yoann QDT

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      Tips to improve your agent productivity in Zendesk | Customer success checklist
      We know that you and your team are doing great work with your Zendesk, but there's always a way to improve team producti...

      Publicado 20 de jun. de 2024 · Grace Maxon

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      What are the main metrics you track to gauge agent success?
      Hi there! I was hoping to get some feedback regarding metrics we could use to track our agent performance without needin...

      Publicado 18 de abr. de 2024 · Naomi Greenall

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      Increasing use of self-service
      This month’s Customer Success on demand focuses on the power of self-service and how it can improve your support operati...

      Publicado 21 de ago. de 2024 · Delores Cooper

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      Agent Productivity in Zendesk
      Agent ProductivityThis month’s Customer Success on Demand focuses on boosting agent productivity and optimizing support ...

      Publicado 17 de jun. de 2024 · Grace Maxon

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      How to report on trending issues/concerns in tickets real-time?
      Respondido
      Calling all Zendesk experts and admins! How have you been able to pick up and report on trending issues/concerns as an a...

      Publicado 16 de jan. de 2024 · Naomi Greenall

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      Strange Subject ID in the Help Center V4
      Hi everyone,   I'm certain there is an easy solution, but I'm simply trying to auto fill the subject on the help center ...

      Publicado 23 de ago. de 2024 · Ruben Cortez

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      Be the best Admin you can be with these Customer Success resources
      Attention New Zendesk Admins Whether your Zendesk instance is brand new or has been the engine behind your customer expe...

      Publicado 01 de set. de 2023 · Delores Cooper

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