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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.


Please let me know how to do settings for using Zendesk AI chatbot correctly.   We applied to Zendesk and got the featur...

Publicado 30 de mai. de 2024 · Tom

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I am writing an automation to accommodate for rate limit errors - specifically 429s. In order to do so, my error handlin...

Publicado 11 de fev. de 2025 · mfg

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I need help setting this up for my site. I have already created a comprehensive help centre with FAQs and answers for th...

Publicado 04 de fev. de 2025 · Jane Smith

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I'd like to scan our end users for identities that are undeliverable so that we can automate rudimentary bounce error re...

Publicado 02 de ago. de 2024 · mfg

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Hi Zendesk Family!   I am using Zendesk Suite Professional Plan. I need help in implementing Zendesk Bot for Help Center...

Publicado 21 de nov. de 2024 · Nagarjun-admin

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Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a...

Publicado 24 de fev. de 2022 · LottieFiles

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We are building a conversation bot which is integrated with our iOS and Android apps.   For advanced functionality, such...

Publicado 27 de nov. de 2024 · Andrew

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Hi Everyone,   Im helping our CRM configuring there Conversation bot/Chat bot on Checking for agent availability. He pro...

Publicado 20 de dez. de 2024 · Angelo Medalla

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I recognize that slack side conversation are not be able to use on trigger now.I expect to be added slack side conversat...

Publicado 15 de out. de 2024 · Tatsuro Nomura

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The bot is answering questions, but I can't see the automated replies. What could be the reason? 

Publicado 11 de set. de 2024 · Zainab Saeed

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