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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Whatsapp saves contact with spacing not linking to existing contact
      Hi Community - need some advice. We have an api running to upload any newly onboarded customers as a contact with Zendes...

      Publicado 10 de abr. de 2025 · Antonio Kortje

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      Zendesk Messaging Widget Showing Previous User's Conversation History
      I'm implementing the feature "Enabling authenticated visitors for messaging with Zendesk SDKs". However...

      Publicado 09 de abr. de 2025 · Phuoc Nguyen

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      Mystery ‘We’re Offline’ Message — Agents are Available
      I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

      Publicado 28 de out. de 2024 · Kyle Beaulieu

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      When using an AI Agent and the conversation goes inactive, how do I update the template that is used for that email?
      I've searched everywhere and cannot find this. I know how to update the email template for the Email channel. I am looki...

      Publicado 12 de mar. de 2025 · Siobhan

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      Facebook Page - Messaging/Tickets
      Hi We are looking to integrate the Zendesk Facebook Integration but we want it to be a secondary messaging app on our fa...

      Publicado 18 de mar. de 2025 · Ofer Razon

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      Sorting responses from multiple Instagram accounts
      We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets. When they come in we have n...

      Publicado 02 de fev. de 2025 · Aaron

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      Alert when chat is missed by agent
      We currently have a rather small support team, with one agent responsible for answering incoming chats. The chat volume ...

      Publicado 09 de dez. de 2024 · Isak Tapper

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      Proactive bulk messages via Whatsapp
      Hello everyone! I'd like to know if it would be possible to send bulk messages on Whatsapp via Zendesk? Actually, I'm no...

      Publicado 12 de fev. de 2025 · Thiago J.

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      What does it look like when chat and form are enabled?
      I understand that If we enable multiple features, they would be presented in this order:
      1. Self service
      2. ...

      Publicado 18 de out. de 2024 · mfg

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      Send a message from visitor to agent with 3rd party webchat
      Need to send message from customized third party application to live agent after making websocket connection. There is n...

      Publicado 07 de fev. de 2025 · Sunil Panwar

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