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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      JIRA Label automatically populated
      Respondido
      The label "jira_escalated" is automatically populated when a JIRA ticket is created from Zendesk. It would be nice to re...

      Publicado 17 de set. de 2019 · Chad Burnell

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      Triggers and OOO
      Respondido
      Hi team!  I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able...

      Publicado 21 de mai. de 2021 · Margarita Obrador Almodóvar

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      Entra Id user migration
      Hi,    We have a Zendesk instance with SSO via Azure Entra Id. We are in the process of migrating all users to a new Ent...

      Publicado 11 de jul. de 2024 · Anders Dahl

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      App to tracking time of tickets
      Hello everyone,   I am looking for a tool to track the time of tickets. There is already time tracking, but I need to up...

      Publicado 23 de out. de 2024 · zhmark zurick

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      Zendesk App integration
      Respondido
      We are currently using Monday.com as a project managing platform and sharing customer inquiries to related teams in orde...

      Publicado 10 de jul. de 2023 · Ji Hyeon Park

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      Zendesk Apps: Monday.com
      Respondido
      Our team have been using Apps: Trello so far, but we will be using Apps: Monday.com from next week.  Before we have che...

      Publicado 10 de jul. de 2023 · Ari

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      Zendesk Support Chat - HubSpot Integration
      Respondido
      Is there a Zendesk Chat widget that integrates with HubSpot now? Has this been developed yet?

      Publicado 16 de set. de 2021 · Fady Azmy

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      Community Post to Slack Webhook- Need Help
      Good Day, I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message...

      Publicado 25 de nov. de 2024 · Jason Stanczyk

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      Does Zendesk support multiple JWT SSO integrations?
      We have a ServiceNow Scoped application, which is installed by clients on their ServiceNow instance.   Is it possible fo...

      Publicado 18 de nov. de 2024 · David Hubbard

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      A Question About Azure Automatic Provisioning
      We are in the process of setting up automatic provisioning for users in Zendesk. using the Azure provisioning feature of...

      Publicado 28 de out. de 2024 · D.Maranya

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