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Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

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      ZD WFM Forecast Algorithm - managing unexpected peaks.
      Hi Team,   I'm trying to understand all the algorithms available in ZD WFM, I would like to know the best algorithm you ...

      Publicado 07 de jan. de 2025 · Edwin Franco

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      What tool do you use for Quality Assurance on tickets? What are the pros and cons?
      Respondido
      Hi! We're currently trying to find the right tool for us to help automate / make easier the quality assurance process o...

      Publicado 14 de jul. de 2023 · Alex Coburn Davis (he/him)

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      WFM Prognose: Wie schnell und ab wann kann WFM die Zeit für allgemeine Aufgaben auch in der Prognose berücksichtigen?
      Können feste Aufgaben außerhalb von Zendesk (Zum Beispiel Retourenbearbeitung) auch in der Prognose berücksichtigt werde...

      Publicado 13 de ago. de 2024 · Denise Noder

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      Time Tracking Google Sheet
      Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

      Publicado 25 de jul. de 2024 · Dan Olpindo

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      Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
      We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working...

      Publicado 09 de mai. de 2024 · Jessica

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      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?
      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

      Publicado 09 de mai. de 2024 · Jessica

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      Feature Request - Stop Tymeshift automatic time tracking when agent locks their PC
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 19 de jan. de 2024 · Aaron Doane

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      Does Tymeshift capture and analyse Zendesk Agent Omnichannel Statuses?
      Hi Support Team, Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?T...

      Publicado 19 de mar. de 2024 · Minh Le

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      Automatically setting talk status
      Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

      Publicado 05 de mar. de 2024 · Amina

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      How Timeshift integrates with Zendesk Talk or AWS Connect apps
      Does Timeshift track any activities in Zendesk Talk app? Does it work the same way as AWS Connect app? 

      Publicado 12 de fev. de 2024 · Minh Le

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