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Zendesk EAP: WFM Public API

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      Instability on Tymeshift API - failed with status code 403 and error message User does not exist
      Recently, we started facing an issue with our Tymeshift ingestion pipeline. Some requests began failing with a status co...

      Publicado 28 de fev. de 2025 · Fernando Lunardelli

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      API 500 Server Error
      We have been seeing a lot if instability for extracting the report information through API. While not ideal, usually ret...

      Publicado 19 de dez. de 2024 · Bruno Alcantara

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      How do I provide feedback for the WFM Public API EAP?
      Join Our Community Forum for WFM Public API EAP Feedback We’re excited about our community forum, a hub for engaging dis...

      Publicado 01 de fev. de 2024 · Samanta Velho

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      What is the WFM Public API EAP?
      The WFM Public API Early Access Program (EAP) offers a powerful new tool for customers to harness their data more effect...

      Publicado 31 de jan. de 2024 · Samanta Velho

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      Tymeshift Endpoints
      Hello, We are trying to locate specific tables or report templates (agent, agent_activity, agent_team, workstream_agent,...

      Publicado 03 de jan. de 2025 · Avikar S

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      Tymeshift Report Templates
      Hello, We are trying to locate specific tables or report templates (agent, agent_activity, agent_team, workstream_agent,...

      Publicado 03 de jan. de 2025 · Avikar S

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      In what timezone is the unix timestamp interpreted, GMT or the Zendesk instance timezone ?
      Hello,   Thank you for giving me access to this API.   I've started experimeting with it and I want to understand exactl...

      Publicado 18 de dez. de 2024 · Fares

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      Error 403
       We're trying to pull data from the API but we keep getting a "Request to [url] failed with status code 403 and error me...

      Publicado 05 de dez. de 2024 · Jessica

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      Are there any improvements planned to bring reporting data in real time for the WFM Public API EAP?
      Are there any improvements planned to bring reporting data in real time? Today the API brings data with a delay of one d...

      Publicado 15 de out. de 2024 · Jessica

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      ERROR 500/502 - API Reports
      We are experiencing an issue with the Tymeshift reporting API. It is giving the following error, can you help us?   INFO...

      Publicado 25 de set. de 2024 · Melissa Longatti Costa - Admin

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