Pesquisas recentes

Sem pesquisas recentes

Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 01 de fev. de 2024 · Shawna James

      1

      Seguidor

      0

      Votos

      0

      Comentários

      Product feedback guidelines & how to write a good feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our products better than ...

      Publicado 01 de fev. de 2024 · Shawna James

      1

      Seguidor

      0

      Votos

      0

      Comentários

      Enhancement > Different Background for Locked
      Hi Team,   We are seeking your help in improving or enhancement of the ZD WFM  feature, where agents find the “Activity ...

      Publicado 26 de fev. de 2025 · Maribeth Penalba

      2

      Seguidores

      1

      Votos

      2

      Comentários

      WFM - Agents should not automatically be added to the Allow List when created in Zendesk
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 03 de set. de 2024 · Aaron Doane

      5

      Seguidores

      6

      Votos

      5

      Comentários

      Improve Status Locking Feature by Implementing a Pop-up notification
      Add a pop-up notification that will be triggered when user is on a locked status and trying to open or start a productiv...

      Publicado 16 de out. de 2024 · Ryan Casilag

      3

      Seguidores

      5

      Votos

      2

      Comentários

      Selected Timezone Visibility
      It's actually annoying that you're getting these ideas to better your product from customers without compensating them r...

      Publicado 05 de fev. de 2025 · Ryan Casilag

      2

      Seguidores

      0

      Votos

      3

      Comentários

      Overtime Tracking
      For agents who are on Overtime, we need to plot workstreams / or activity so as not to impact adherence. But if we modif...

      Publicado 04 de nov. de 2024 · GUJU

      1

      Seguidor

      3

      Votos

      1

      Comentário

      Custom Role Ability to Edit Users with No Team
      Problem: Custom roles in Zendesk WFM do not currently allow the ability to view/edit a user who is not already associate...

      Publicado 04 de fev. de 2025 · Laura L.

      1

      Seguidor

      3

      Votos

      1

      Comentário

      Combined Workstreams - forecasting staffing
      We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assig...

      Publicado 31 de jan. de 2025 · Nicola Sale

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Future Dating Function for Tymeshift Functions
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 29 de jan. de 2025 · Renz Belardo

      1

      Seguidor

      0

      Votos

      1

      Comentário