如何在签名中添加超链接或图像?



已于 2025年4月18日 编辑


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41 条评论

Hello,

 

I added this in the signature field and it doesn't show the image.

 

Am I doing something wrong?

 

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1263082264889, that is unfortunate.

I just tested a svg, which renders correctly within Zendesk, but not for the end-user.

The problem currently is that with the markdown option, the image will always render at the full intrinsic size.

With modern PCs/Notebooks having a Device Pixel Ratio of 2+ (latest iPhones 3), it just looks very bad.

The common use-case is to have a company logo/branding within the signature.

Would appreciate if this could be raised as a feature request.

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Hi Arno!
 
The recommended would be PNG or JPEG as per note on the article: Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.

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will image/svg+xml also work?

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Hello Tom, 

You can use markdown to add formatting and images to your brand signatures. 
Reference: Formatting text with Markdown

Here's also another documentation about Where can I use Markdown and HTML in Zendesk Support?

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Hi All,

I'm trying to set different Signatures depending on the channel the Requester contacts us through. This is facilitated under Account > Brand Management > Brand

My question - can HTML formatting be used with this method? In my testing it cannot - an example is below.

Ideally, I'd love to include our brand image in our brand signatures. Hopefully this is possible :).

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Hi Noelle -
 
You can use Markdown syntax to make text in your agent signature italic, but unfortunately I don't think there's a way to make text in your agent signature smaller. However, you can use the Headings feature in Markdown to make some text larger, so you might be able to get the effect you want that way. See Formatting text with Markdown

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1263082087049 Markdown in the signature isn't working for <sub> </sub> tags. Pretty much I need to have our disclaimer a bit smaller than our normal text. Is this possible to have?

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Hey Linda,
 
You would need to use markdown in your signature you're setting up in Zendesk as mentioned in the above article. 
 
If you are using markdown and it's still not displaying, can you share a screenshot of what you have set up in your signature field so we can take a look?
 
Thanks in advance!

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Can I add a line to my signature with a link to a survey we are running

"Check out our legal survey, click (link) to access the survey".

I tried copy and pasting which worked to update my Gmail signature, but the link is not displayed in the signature in ZD.

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