快速查看：知识管理 > 管理文章 (
) > 需要验证
) > 需要验证您可以通过文章验证指出文章是否准确以及是否为最新状态，或者是否需要审阅或修订。如果文章未通过验证规则或手动审阅验证，则必须由具有发布权限的文章负责人、具有发布权限的专员或 Guide 管理员进行验证。
验证文章包括审阅文章、进行必要的更新，然后单击“验证”。在您验证一篇文章后，文章会显示为已通过验证。您可以验证单篇文章也可以批量验证文章。
验证单篇文章
需要验证的文章会被视为未验证，直到有人验证了这些文章为止。
Guide 管理员可从“管理文章”列表或通过文章编辑器验证单篇文章。文章负责人和具有发布权限的专员可通过文章编辑器验证文章。
使用管理文章列表验证文章
-
在知识管理中，单击侧栏中的管理文章 ()。
- 单击任务 > 需要验证。
“需要验证”文章列表随即打开。
- 单击您要验证的文章，以编辑模式将其打开。
- 审阅文章并进行必要的更新。
- 单击文章页首中的未验证下拉菜单，然后选择验证文章。
文章通过验证后，在文章页首中显示为已验证。
批量验证文章
Guide 管理员可批量验证文章，无需每个文章负责人分别验证文章。验证后的文章将从“需要验证”列表中移除，文章负责人不会再收到提醒电邮。
批量验证文章
-
在知识管理中，单击侧栏中的管理文章 ()。
- 单击需要验证。注意：如果您收到了“请及时严重您的文章”电邮，可以单击电邮中的验证文章。
需要验证文章列表随即打开。
- 选择一篇或多篇文章进行更新。
一次最多可以选择 30 篇文章。要一次选择 30 个项目，请选中列表顶部标题旁的复选框。
- 单击底部的文章设置批量操作菜单，然后选择验证。
- 单击验证，以确认您要验证已选中的文章。
文章即已验证并从需要验证文章列表中移除。文章负责人不会再收到验证这些文章的提醒电邮。
31 条评论
Monika Slack
Hi Team! I couldn't find any information about unsubscribing from the emails “It's time to verify your articles” sent from zendesk. I do not want to disable the review option, I would like to remove an email where these reminders should not be sent anymore. How to do it, please? Just to add, the person receiving these emails is currently a “Light agent” in zendesk and he shouldn't be receiving these. Thanks a lot!
0
Destiny
I appreciate your question. It's my understanding that light agents might indeed have the capacity to verify articles, although to be certain, I would advise conducting a test to confirm this functionality. Additionally, you can find comprehensive details on the permissions and limitations of light agents in Zendesk at the following resource: Understanding and setting light agent permissions.
I trust this will provide the clarity you need.
0
Destiny
I appreciate you getting in touch regarding this unusual issue where your Account owner is unable to verify articles on your account. To address this matter effectively, I suggest contacting our Support team for in-depth troubleshooting. Here's a guide on Contacting Zendesk Customer Support
We are very eager to help you resolve this.
0
Agis Kalogiannis
Hi Zendesk team.
Can a light-agent verify an article if they get the notification email or they need to have special access, like guide admin, or agent?
0
Jens Herlevsen
Hi,
This article states that “Article owners and agents with publishing permissions can verify articles”. But in our Guide instance, the owners are not able to verify their articles.
They also cannot due it from the “Bulk” actions, where “Verification” is greyed out.
What can be the cause? :-)
0
Christina hernandez
+1 to everything Jeff Michaelis said. We need to be able to see and report on:
This is important to those of us who manage the content audit and need to plan for the future. We need to be able to see how many articles will fall into an unverified status at any point in time throughout the year. We have rules set up to verify higher priority articles every 3 - 6 months, and others 1x per year. At this point, I can't tell when ANY of my articles are up for verification again in Zendesk, so I have to manually keep a spreadsheet with dates to know what to expect next year. Getting an email right before the article verification expires is insufficient.
Additionally, I may have verified an article 2 months ago but due to product releases, go back and fully revise the article, then re-verify it. That will change my next verification date. I shouldn't have to manually keep track of these dates.
0
Joyce
There's currently no option to give agents only verification permission. This setting is only visible when an agent has publishing permission.
I understand the importance of allowing your agents to verify an article without the ability to publish changes to it on your workflow. I encourage you to create a new post in the Guide Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds.
0
Steven Aranaga
Is there a reason that someone needs to have publish permissions to verify an article? I have a team that wants to review articles when needed, but often do not need any update. We want to control who can publish a new version, but they should be able to verify it if there are no changes needed.
3
Christian Becker
Hello,
is it planned, that in the future we can verify the articles via API call? Because we have currently over 20.000 articles and need now to verify them in 30 item batches, which is very annoying. We know that this articles are good quality etc. so no manual verification is necessary for us.
Looking forward hearing from you
Christian
2
Afabio Junior
Related to your concern, you can manually unverify articles right after creating them manually as per the image below:
There is no specific setting to make new articles unverified automatically since this is not the use case it was designed for. At the moment, that's the closest workaround we can offer. Otherwise, you'd have to build a really generic rule that catches articles a couple of weeks later.
0
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