问题
如何生成用户在 Zendesk Support 帐户中最后登录日期的列表或报告？
回答
有几个选项可用于生成用户最后登录日期的列表。
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API：使用 Zendesk API Users 端点。
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JSON 导出
- 在管理中心，导航到帐户 > 工具 > 报告，然后在“完整 JSON 导出”下选择用户。此报告将自动通过电邮发送到您的专员电邮。
- 在 JSON 用户导出文件中，对象 last_login_at 与用户数据一起列出。有关更多信息，请参阅文章：将数据导出到 JSON、CSV 或 XML 文件。
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Explore 报告：使用任意自从用户登录之后的时间指标创建报告。有关更多信息，请参阅文章：Zendesk Support 的指标和属性。
- 客户列表：请参阅文章：创建并使用客户列表。请确保修改列表，使其包含上次登录于列或任何其它属性。
5 条评论
Christine Diego
You can set the filter and add a bookmark on the report. Bookmarks make it easy for multiple people to use the same dashboard with different filter settings. You can check this article for details Creating a dashboard bookmark.
0
Becky cheng
Hi Zendesk team,
Request: I need to receive weekly report automatically.
Action: I set up a dashboard with classic version and I have scheduled it every day for testing. But the report I got could not meet my request. Because the report could not calculate the period from last Monday to last Sunday, but calculates the whole period(several years) to me. Even if i select the right period before setting schedule.
Questions: How can I solve this issue? Can report calculate the period automaticlly?
Thanks.
Becky
0
Ronja Sindek
Thank you, I have found the metric. But unfortunately I was not able to make a query from it that shows me this list smartly.
Also with the JSON export we didn't get the desired result to get an overview how many users have a login. Even if this was not the explanation for this use case, we hoped to find out just that. Or is there another solution for this?
0
Dave Dyson
0
Ronja Sindek
Could you explain the third variant in more detail?
In which dataset are the "Time since user login metrics" ?
1
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