注意：媒体库可用于所有服务模式级别。但是，要使用内容块，您必须拥有 Enterprise 服务模式。
在文章或内容块中 插入图像 时，您可以从 媒体库（一个存储和管理图像的地方）中选择所需的图像。
您可以在文章和内容块编辑器中访问媒体库。您可以使用媒体库上传图像并将其插入文章或内容块中，或与您的团队共享图像，或者如果您是 Guide 管理员，也可以查看您帐户中所有上传的图像。
本文章涵盖以下主题：
有关从媒体库插入图像的信息，请参阅 在文章和内容块中插入图像。
打开并查看媒体库
您可以从您或他人已创建的任意文章或内容块打开并查看媒体库。在媒体库中，您可以按文件名搜索图像，或按添加或更新日期筛选图像。
打开并查看媒体库
）。媒体库随即打开。您可以选择标签以显示您要处理的图像：
上传图像到媒体库
如果媒体库中没有您需要的图像，您可以：
- 手动将图像上传到媒体库
- 将图像从 Google Docs 或 Microsoft Word (365) 复制到您要在其中使用它的文章。图像将自动上传到媒体库并插入文章中。
手动上传图像到媒体库
-
打开媒体库，然后单击 上传媒体。注意：您也可以将图像拖放到媒体库中以进行上传。
- 选择一个或多张您要添加到媒体库的图像，然后单击 打开。您的图像已上传到媒体库并可供使用。
要与团队中的其他专员共享您上传的图像，请参阅下面的 管理媒体库中的图像 。
将图像从 Google Docs 或 Microsoft Word (365) 上传到媒体库
- 打开一个包含图像和您要将其复制到的文章的 Google 文档或 Microsoft Word (365) 文档。
- 复制源文档的内容并将其粘贴到文章编辑器中。
来自源文档的图像将自动上传到媒体库。如有多张图像，上传状态会显示在进度窗口中。上传完成后，图像将自动插入到文章中。
管理媒体库中的图像
将图像上传到媒体库后，您可以将图像插入文章或内容块，进行重命名、替换或删除。您也可以选择多个图像，并使用“操作”菜单批量删除。
在媒体库中管理单张图像的步骤
-
打开媒体库，然后单击选项菜单 (
）您要管理的媒体文件上。
- 选择以下选项之一：
- 插入媒体：将选定的图像插入到当前光标位置打开的文章或内容块。
- 共享给所有人 （在媒体取消共享时显示）：与所有有权访问媒体库的专员共享选定的媒体文件。共享媒体文件带有共享工单标签注释，可用于专员在您的帮助中心创建的任何文章。共享媒体文件只能由共享媒体文件的专员取消共享或删除。
- 取消共享 （在共享媒体文件时显示）：取消共享选定的媒体文件，使其仅供上传它的用户使用。如果您取消共享一个在不属于您自己的文章中使用和发布的媒体文件，该媒体文件将从相关所有内容中移除。
-
替换媒体：用指定的新图像替换当前图像。您可以使用此选项上传新图像，预览新旧图像，并查看显示该图像的所有文章或内容块。
如果您要替换内容块或文章中的图像，则新图像将在任何使用此内容块或文章的文章中替换旧图像，包括使用此内容块的已发布文章。但 URL 将保持不变，以防止链接在您替换图像时断开。
如果您要替换共享图像，则新图像将替换使用该共享图像的任何文章或内容块中的旧图像。
-
删除媒体：从媒体库中永久移除选定的图像，以及使用该图像的任何已发布文章。您只能删除已上传的图像。Guide 管理员可以删除帐户中的任意图像。如果选择此选项，系统会在新窗口中显示图像的预览，以及该图像所在的所有文章或内容块的列表。删除之前，验证您要删除的图像是否未在任何其他文章或内容块中共享或使用。如果已删除的图像用于已发布的文章中，该文章将在该图像所在的位置显示一个损坏的图像图标。注意：当您从媒体库中删除一个媒体文件时，以前包含该媒体文件的文章将在使用量视图中显示信息，指示附件已移除且文件名不可用。如果您不想从媒体库中删除该媒体文件以及所有受影响的文章，也可以将其从出现的文章中移除，将其留在媒体库中以用于其他文章。
打开媒体库，单击选项菜单 () 图像上，则
从媒体库批量删除媒体
-
打开媒体库，然后选择您要删除的媒体文件。
一次最多可以选择 30 个媒体文件。
- 单击 操作，然后选择 删除所选内容。
- 审阅包含您要删除的媒体的文章和内容块列表。如要继续，单击 删除媒体 以永久删除该媒体，而无需进一步确认。注意：删除媒体后，该媒体将立即从出现它的所有内容中移除，因此删除媒体文件之前，最好返回文章或内容块，进行细微的编辑，以移除对该媒体文件的任何提及或引用。
查看媒体库中媒体的详情
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44 条评论
Kasey Acres
I would like to see an easier way to access the Media Library without having to go into an article. It would be easier to be able to access the library as an Admin function. I see this as a benefit as a Admin user would potentially be able to add multiple images at once, the ability to add Alt Text to that one image. Then this would enable the article authors to just insert the image without having to add the images, then go into Source Coding to add the Alt Text. This would also keep the Alt Text for the one image consistent, and assist those who are not familiar with coding to not miss the information.
Content blocks offer a nice way to add Alt Text by highlighting the image, and just type on the same page, I would like to see that same functionality with the image editor. Could it be added as a part of the View details option in the image details?
Is this something that can be considered?
3
Rebecca
We are also seeing the “failed to copy content”. The image will show up in the article editor and publish, but if you click Media Library you'll see the image(s) will NOT be shown anywhere, including “In this article” or “your media”, even if I can see it with my eyes. Eventually it seems these images turn to blank white spaces on the articles and our users have to complain and point it out.
When I try to fix in the article editor, copy and pasting the original image from Google Docs (by the way, NOT “Drawings”; we already know those don't copy) the initial problem is revealed - an image will paste visibly, but a message flashes “Failed to Copy Content”. If you don't notice that, you don't realize the image isn't really saved and it's only a matter of time before it whites out again.
EDIT: After being in touch with ZD Support, they deployed a fix that seems to have corrected this issue for any articles created from September '24 onward. This was definitely an actual problem that has now been resolved.
2
Mike Barbosa
Uploading images to the media library Section of this article | ISSUE
In this section of the article it advises that Google Docs can be used to upload pictures right to the media library.
It seem that copying an image from Google docs will no longer upload them to the library, it will still put the image on the article but come up with the following error “Failed to copy content”. I'm not sure if this is a change made on Zendesk's end or Google. That being said, i can say that using Microsoft Word 365 works correctly still, copying and pasting pictures from Word 365 to an article will automatically upload the images to the media library like Google Docs used to do.
1
Gab
I'm afraid exporting images in the media library isn't something we have available at the moment. However, I totally agree that that could be a great feature to add! I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs as conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions.
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
0
Kirsten Flores
Is there a way to download images from the media library, or do an export of all images in the media library?
0
Kimber Wiggs
Lyn Thompson I submitted my enhancement request here if you'd like to upvote it :)
https://support.zendesk.com/hc/en-us/community/posts/6447395514138-Option-to-delay-publication-when-using-Replace-media-
0
Drew Tucker
Hello. How can I obtain the actual URL of the image? They're all hidden behind this new system now. I use images in the backgrounds of tables and the only way to get them to appear was to use the URL directly to the JPG.
0
Mike DR
For now, there isn't a way to delay the image to show up. Sounds like a helpful feature to have and I would suggest submitting product feedback here: Giving product feedback to Zendesk in order for our community to upvote it.
0
Lyn Thompson
We have the same issue as Kimber Wiggs. The only option at the moment is to add a new image instead of replacing the existing one. This means we have to follow-up to find the image at a later time and delete it. Unless you have another solution for this that I'm not aware of?
0
Kimber Wiggs
When using the "Replace media" feature, is there any way to prevent the new image from publishing immediately? We are often staging UI updates in our help desk before our system is officially updated, so publishing the new image immediately isn't conducive to our needs.
1
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