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How many fields can be added to a form?

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已于 2021年4月26日 发布

Trying to verify the maximum number of ticket fields that can be added to a form. 

Thanks

 


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Hi Joshua -

I don't believe there is a set limit, although an extremely large number of fields would not be a good user experience when filling out the form. Is there a particular number of fields you're hoping to include?

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I'm guessing there will be around 500 custom fields. All but a few start as hidden, with up to 10-15 appearing. The conditional logic determines which of the various fields are needed dependent on selections made.

We currently have a similar form with almost 100 fields but are hoping to update to provide added granularity with options that can be selected. Wanted to verify we wouldn't hit a ceiling prior to putting in the effort to create all the additional fields. Sounds like that won't be an issue. 

Thanks!

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Hi, is there any limit with custom fields?

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image avatar

Audrey Ann Cipriano

Zendesk Customer Care

Hi Maria Gmerek I'm not seeing any hard limits here but performance issues can start occurring around 1,000 ticket fields. Hope this helps!

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